FAQ

To place a do it yourself order, first sign up for an account, then browse online stores, purchase items directly, and use your FlymyMall assigned address at checkout.

Yes, you can use both services! you can choose to request items through shop for me for a hands-off experience or shop directly with DIY for more control over your purchases, depending on your needs.

No, we also ship non-e-commerce orders like household goods, but the sender must be identified from our origin warehouses in the US, UK, or China. for assistance, please contact our customer support team.

We do not offer pick-up services for personal residences in the US, UK, or China. However, we can arrange pick-ups for business account customers with confirmed payment, which may incur additional fees. For more details, please email us.

Currently, we accept payments in USD and naira. For USD, we accept major credit and debit cards, while for naira, you can pay via bank transfer or card.

For DIY shipping to Nigeria, customs fees are included in your shipping cost. for non-Nigerian customers, we help estimate customs fees, which can be paid along with the shipment fee.

Yes, for non-Nigerian customers, home delivery is included in the shipping fee. Nigerian customers can choose to pick up at our Lagos office for free or pay an additional fee for home delivery anywhere in Nigeria. please use our shipping calculator for more details.

No, we do not ship by ocean at the moment. however, we can assist customers who have already ordered prohibited items that cannot be shipped by air to send their packages to Nigeria only. if you need help with this process, please contact our customer support team for assistance.

For the most accurate shipping quotes, please use our shipping calculator available on our website. this tool will help you determine the costs based on your specific needs and package details.

We ship from the US, Uk, and china every Friday, with an estimated delivery time of 5 to 7 business days. in the event of any delays, we will promptly inform our customers. please note that the cut-off time for DIY packages is 2 pm on Thursdays; packages received after this time will be shipped the following week. payment must be completed before shipment for all DIY packages.