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FlyMyMall offers package picture requests and detailed inspection services to help you verify the contents and condition of your items before shipping.
It's worth doing when you're not sure which order a box is, when you want to see the condition it arrived in, or when you're deciding whether it's worth paying to ship at all.
1. Requesting Pictures of Your Package Contents
You can request pictures of your package contents in either of the following ways:
Option A: When Creating an Incoming Shipment
Log in to your FlyMyMall account.
Go to the section for creating an incoming shipment.
Select the option to request pictures of the package contents.
Once your package arrives at our US warehouse, our team will open it, take pictures of the contents and upload them to your dashboard.
Option B: After Claiming Your Package
You can also request pictures after claiming your package on your dashboard.
Please note that failing to request pictures during incoming shipment registration or when claiming your package may attract an additional processing fee if you request pictures later.
2. Requesting a Detailed Inspection
If you require a more thorough assessment of your package, you can select the Detailed Inspection option on your dashboard.
Our team will carry out a detailed inspection and provide relevant information about the item. Depending on the type of product, the inspection may include:
IMEI verification:For applicable electronic devices, such as mobile phones.
Physical condition:An assessment of the item's visible condition.
Quality assessment:An overview of the item's general quality.
Authenticity assessment:An inspection to help assess whether the item appears genuine especially luxury items.
The inspection findings will be uploaded to your dashboard for your review.
Important: Package pictures provide a visual record of the contents, while detailed inspection offers a more comprehensive assessment of the item. These are separate services.
