How do I collect my package?

Pick up with your OTP, or have it delivered.

You choose Office pickup or home delivery when you pay. Pickup is free; home delivery adds a fee, shown on the same screen.

Pickup. Visit our Pick up Centre when the status reaches Available for pick up, come with the OTP received.

Home delivery. We have your package delivered directly to your preferred address in Nigeria without visiting our pickup centre.

The status moves to Delivered once the package is handed over. If it says Delivered and you don't have it, contact support the same day.

Last updated 9 November 2026

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