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Go to Profile → Settings and upload a valid government ID.
A member of our team reviews it. It isn't automatic, and it's separate from confirming your email address — a confirmed email does not make an account verified.
Most reviews finish within 24 hours. Verification is how we confirm a package is being released to the right person, so get it done before your first box is ready for collection.
If it's taking longer than that, or it failed and you don't know why, contact support and attach a photo of the error screen.
