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OTP not arriving, or the code keeps failing.

The OTP isn't arriving. Check your spam folder, confirm the email or number you entered is the one on the account, then tap Resend. Codes can take up to a minute.

The code is rejected. Codes expire after a few minutes — request a fresh one rather than reusing an old message.

Still stuck. Contact support from this screen. Tell us the email or phone number on the account; do not send us your password or an OTP code — support will never ask for either.

Last updated 9 November 2026

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