The carrier says delivered, but it's not in my account

You can easily confirm whether your package has been delivered to our US warehouse by following these steps:

1. Log into your FlyMyMall account.

2. Navigate to Packages on your dashboard.

3. Click on “Has My Package Arrived?”

4. Enter your package tracking number and submit.

If your package has been received at our warehouse, an option to Claim the package will appear.

Click Claim to add the package to your dashboard. Once claimed, our warehouse team will process it and update its weight and dimensions.

When the weight and dimensions have been uploaded to your dashboard, you can proceed to make payment for shipping.

Please note: Claiming your package is necessary for it to appear on your dashboard and proceed through the processing and shipping stages.

Still not uploaded:

Give it a little time first. The warehouse logs parcels in during U.S. business hours, so a box the carrier marked delivered can take a day to show up.

If it still isn't there, check the usual causes:

• The name doesn't match. The label has to carry your name exactly as it appears on the U.S. Address screen.
• The tracking number was mistyped in your pre-advice, so it can't be joined to the box.
• It went somewhere else. Compare the ZIP code on the carrier's tracking page with the one on the U.S. Address screen.

Still missing? Contact support with the tracking number and a screenshot of the carrier's delivery confirmation, and we'll trace it.