Something is wrong with my order — what do I do?

Open a ticket from Contact Support and pick the category that matches — order, payment, listing, account, or shipping/pickup. Include the order or package number; without it we can't look anything up, and the first reply just asks for it.

• Damaged or wrong item. Report it as soon as you open the box, and attach a photo of the outer box and one of the item. The sooner it's raised, the more we can do.
• A marketplace item didn't match the listing. Raise it while the order is still open — that's what escrow protects.
• You've been charged and nothing happened. Send the transaction reference and don't pay again.

Replies land in the ticket and you'll get a notification, so the whole thread stays in one place.