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Open Orders and tap the order. The stage tells you who has the item right now:
- Paid — your money is in escrow. The seller has been notified.
- Shipped to hub — the seller has sent it to our U.S. hub.
- Verifying — we're checking it's the item described, in the condition described.
- On its way to you — verification passed and it's been forwarded.
- Delivered — you have it, and the seller gets paid.
Each item in an order moves through this on its own, so one slow item doesn't hold up the others.
If a stage hasn't moved in more than a week, contact support with the order number.
